Terms, privacy and policies

Making a booking. A reservation becomes confirmed when the booking engine issues a confirmation. Please check the guest name, dates, room type, occupancy, price, payment schedule and cancellation conditions before completing the booking. Contact reception promptly if anything is incorrect.

Prices and payment. Prices are shown in pounds sterling and include applicable taxes unless the booking page states otherwise. Payment timing and accepted methods depend on the rate selected. The secure booking provider processes online booking and payment information under its own terms and privacy notice.

Cancellations, changes and no-shows. The cancellation, amendment, prepayment and no-show rules displayed for the selected rate during booking form part of your contract. Flexible and non-refundable rates can have different conditions. Where the booking was made through another travel website or agent, changes and cancellations must normally be requested through that provider.

Arrival and departure. Check-in is from 14:00 to 23:00 and check-out is from 08:00 to 11:00. Reception is open daily from 08:00 to 23:30. Guests must arrive by 23:00 unless reception has agreed otherwise in writing.

Identification and key deposit. A valid government-issued photo ID is required at check-in. Digital or scanned identification is not accepted. A £20 cash or ID deposit is required for room keys and is returned in accordance with the hotel’s check-out procedure, subject to the key being returned and no outstanding charges.

Guests and rooms. The number of people staying must not exceed the confirmed occupancy. The lead guest must provide accurate contact details and is responsible for the conduct of everyone included in the booking. Requests for a particular room, floor, bed arrangement, early arrival or late departure are subject to availability unless confirmed in writing.

Hotel conduct. Hotel 261 is smoke-free, with smoking permitted only in the designated outdoor area. Pets are not permitted. Guests must not cause unreasonable noise, nuisance, danger or damage. The hotel may refuse entry or end a stay where reasonably necessary for safety, serious misconduct, fraud or a material breach of these terms. Charges may be made for loss or damage caused by a guest, supported by reasonable evidence.

Parking, belongings and requests. Limited on-site parking costs £15 per day, from 14:00 on arrival until 11:00 on departure, and should be reserved in advance. Vehicles and belongings are left at the guest’s own risk except where loss results from the hotel’s negligence or where liability cannot lawfully be excluded. Special requests are not guaranteed unless confirmed.

Events outside reasonable control. If circumstances outside the hotel’s reasonable control materially affect a stay, we will contact the guest where possible and offer the remedies required by the booking terms and applicable law. Nothing in these terms limits rights that cannot legally be limited, including statutory consumer rights.

Law and complaints. These terms are governed by the laws of England and Wales. Please raise concerns with reception as soon as possible so we can try to resolve them. Consumers may also use any rights available under applicable law.

The website uses browser storage to remember your selected language and light or dark theme. These preferences support features you request and do not track you across unrelated websites. The site does not intentionally set advertising or behavioural-profiling cookies.

Google Maps is not loaded until you select the map button. If you agree, we store that choice as hotel261_map_consent and load Google’s map service, which may use cookies or similar technologies under Google’s own policies. The external booking service may also use these technologies when you visit it.

You can withdraw the saved map choice by deleting this website’s cookies and site data in your browser. Blocking or deleting site data may also remove your saved language and theme preferences or affect external booking features.

If we introduce analytics, advertising or other non-essential technologies in future, this notice and the consent controls will be updated before those technologies are used.